What's the fastest way to reach support?

Live chat — open 24/7, average response time under three minutes. The chat button sits in the bottom-right of every page after login.

Do you respond by email?

Yes, at support@megapari.com for general questions and at vip@megapari.com for VIP-tier accounts. Email responses typically take six to twelve hours.

Is there phone support?

Phone support is available for verified accounts in select regions. Submit a callback request via Account → Help and we'll dial back within an hour during business hours UTC.

Contact Megapari Support

Quickest path is live chat after you have logged in — median first reply under three minutes. Email handles slower tickets, dispute escalations, and RTP result clarifications when a Fruit Shop wild-respin outcome looks off.

Live chat

24/7 — open from the bottom-right of any page once you log in. Handles cashier issues, bonus questions, KYC follow-ups, and retro-slot RTP clarifications.

Median first reply: under 3 minutes.

Open Megapari

Email

General: [email protected]
VIP: [email protected]
Security: [email protected]

Expect 6 to 12 hours for general, under 2 hours for VIP. Security incidents (suspected unauthorised access, settlement mismatch on a PBA outright ticket) jump the queue.

Callback

Request a phone callback from Account → Help. Available for verified accounts in selected regions during UTC business hours (08:00 to 20:00). Best path for VIP cashout escalations or large-stake market clarifications.

FAQ