What's the fastest way to reach support?

Live chat — open 24/7, average response time under three minutes. The chat button sits in the bottom-right of every page after login.

Do you respond by email?

Yes, at support@megapari.com for general questions and at vip@megapari.com for VIP-tier accounts. Email responses typically take six to twelve hours.

Is there phone support?

Phone support is available for verified accounts in select regions. Submit a callback request via Account → Help and we'll dial back within an hour during business hours UTC.

Makipag-ugnayan sa Megapari Support

Pinakamabilis na path ay live chat pagkatapos mong mag-log in — median first reply ay under three minutes. Ang email ay humahawak ng mas mabagal na tickets, dispute escalations, at RTP result clarifications kapag mukhang off ang Fruit Shop wild-respin outcome.

Live chat

24/7 — buksan mula sa bottom-right ng kahit anong page pagkatapos mong mag-log in. Humahawak ng cashier issues, bonus questions, KYC follow-ups, at retro-slot RTP clarifications.

Median first reply: under 3 minutes.

Buksan ang Megapari

Email

General: [email protected]
VIP: [email protected]
Security: [email protected]

Asahan ang 6 hanggang 12 oras para sa general, under 2 oras para sa VIP. Ang security incidents (suspected unauthorised access, settlement mismatch sa PBA outright ticket) ay tumalon sa queue.

Callback

Mag-request ng phone callback mula sa Account → Help. Available para sa verified accounts sa selected regions sa UTC business hours (08:00 to 20:00). Best path para sa VIP cashout escalations o large-stake market clarifications.

FAQ